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Tourism & Quality
The Mauguio Carnon Tourist Office adopted the Tourism Quality approach from 2007 onwards and was awarded the Qualité Tourisme label in July 2009.
What is a Quality Approach?
Adopting a Quality Approach means undertaking to satisfy one’s clients.
A Quality Approach is therefore based on adapting the tourism offer to the clientele’s requirements and expectations.
A Quality Approach involves: obtaining a label or brand further to an evaluation or audit on the basis of a framework of references which represent objectives for customer satisfaction, followed up by the continuous evaluation of these objectives.
Why ‘Qualité Tourisme™’ ?
Adopting the Qualité Tourisme label conveys concrete advantages.
The label improves the clarity of Quality undertakings in the offer of services for tourism and represents a guarantee for tourists.
It also ensures a wider promotional base, both in France and internationally, for professionals who have chosen to adopt the flight to Quality.
Professional members duly justify the label’s slogan:
‘Exterior sign of trust’
Fundamental undertakings:
Information and communication: providing clients with clear, precise and detailed information, by telephone and on site (directions, signs, etc.).
Personalised reception: friendly, courteous, welcome with a smile, available, attentive.
Competent personnel: fast and full understanding of what the client wants, advice, adapted information, ability to speak foreign languages.
Comfort levels: well maintained and clean, vegetation and open areas, reception and relaxation areas, comfortable furnishings.
Cleanliness and maintenance: hygiene, equipment in good condition (rest rooms, furniture, fixtures and fittings, kitchens...).
Promotion of local resources: offering regional dishes and drinks, providing information on places of interest in the area.
